Refined Support & Seamless Enquiries
Experience the pinnacle of Australian hospitality. Whether you are planning a grand escape or have specific guest requirements, our dedicated team is here to ensure your stay at MerquessianroyalInn is flawless.
Our Location
88 Northbourne Avenue
Canberra, ACT 2601
Australia
Direct Contact
General Enquiries: +61 2 6188 4276
Reservations: +61 2 6188 4277
Guest Services: +61 2 6188 4278
Digital Enquiries
General: info@merquessianroyalinn.com
Booking: reservations@merquessianroyalinn.com
Events: events@merquessianroyalinn.com
Service & Opening Hours
Our team is available around the clock to provide an exceptional guest experience.
Hotel Reception
Open 24 Hours / 7 Days
Room Reservations
Mon – Sun: 8:00 AM – 10:00 PM
Guest Services
Open 24 Hours / 7 Days
Dining Enquiries
Daily: 10:00 AM – 9:00 PM
Casino Floor
Open 24 Hours / 7 Days
After-Hours Support
Available via Reception Desk
Booking Enquiry
Please provide your preferred details and our reservation specialists will contact you with a personalized itinerary and confirmation.
General Enquiries
For any other questions regarding our facilities, casino floor, or special events, please use the form below.
Getting Here
By Air
MerquessianroyalInn is located approximately 15 minutes by car from Canberra Airport (CBR). Private chauffeur services can be arranged upon request through our concierge.
Public Transport
Alinga Street light rail stop and the City Interchange are within easy walking distance. Transport Canberra bus and light rail services connect the city with key destinations, while the R3 rapid service connects the city and Canberra Airport.
Location Notes
Situated near central Canberra, we are within easy reach of the Canberra Centre, the Australian National University and Yarra River promenade and within walking distance of the Arts Precinct and CBD.
Parking Information
Convenient and secure parking options for all our guests and visitors.
| Service Type | Duration | Rate (AUD) | Details |
|---|---|---|---|
| Valet Parking | Overnight | $65.00 | Unlimited entry/exit for hotel guests |
| Self-Parking | Overnight | $45.00 | Secure underground parking |
| Casual Parking | Up to 3 Hours | $25.00 | Perfect for dining or casino visits |
| Casino Premium | Daily | Complimentary | Available for Premium Gaming guests |
Accessibility
MerquessianroyalInn is committed to providing a welcoming environment for all guests.
Accessible Accommodation
We offer specially designed rooms with wider doorways, lowered amenities, and fully equipped accessible bathrooms including roll-in showers and grab rails.
Public Area Facilities
All public areas, including our casino floor, restaurants, and lounges, are fully wheelchair accessible via ramps or dedicated guest elevators.
Sensory Requirements
Assistance animals are welcome throughout the property. We also provide visual fire alarms and hearing loops in selected meeting and public spaces.
Arrange Specific Requests
To ensure your specific needs are met, please contact our Guest Experience Manager at guestservices@merquessianroyalinn.com prior to your arrival.
Frequently Asked Questions
Quick answers to common enquiries regarding your stay and our services.
How do I change or cancel my reservation?
Changes can be made via the 'Manage Booking' link in your confirmation email or by contacting our reservations team directly. Cancellation policies vary by rate type.
Do you accommodate group stays or events?
Yes, we offer tailored packages for groups booking 10 or more rooms. Please contact our events team for personalized coordination.
What is the lost property procedure?
If you have misplaced an item, please contact Guest Services with a description. Found items are held for 90 days in accordance with hotel policy.
Are casino enquiries handled separately?
General casino floor enquiries can be directed to our main reception. For Premium Gaming or membership questions, please visit the Casino Host desk.