Privacy Policy
Last updated: 7 August 2026
Company Details
1. General provisions
This Privacy Policy explains how may collect, use, store and disclose personal information submitted through merquessianroyalinn.com or during direct enquiries. It is intended to describe our website practices and should be read together with any booking-specific notices.
2. Information we may collect
Information may include your name, email address, telephone number, preferred stay dates, guest numbers, room preferences, accessibility requests and the content of messages you choose to send. Technical information may also be processed where it is necessary to deliver and secure the website.
3. How information is used
Information may be used to respond to enquiries, prepare booking communications, provide requested guest services, improve website usability, maintain security and meet applicable record-keeping obligations.
4. Legal basis and Australian privacy framework
Where the Privacy Act 1988 (Cth) and the Australian Privacy Principles apply to our activities, personal information is handled consistently with those requirements. Other legal obligations may also apply depending on the nature of a request or service.
5. Cookies
The website may use essential cookies or similar browser storage where required for core functionality, preferences or security. The separate Cookie Policy explains the categories in more detail.
6. Analytics
We do not state that a specific third-party analytics platform is used unless such a service is actually implemented in the website code. If analytics are introduced later, this policy should be updated before the service is activated.
7. Disclosure to service providers
Information may be shared with service providers only where reasonably necessary to support requested services, website hosting, communications, security or lawful business administration. Providers should receive only the information required for the relevant purpose.
8. Storage and security
Reasonable administrative and technical measures are used to reduce the risk of unauthorised access, misuse, interference, loss or disclosure. No internet transmission or storage method can be guaranteed to be completely secure.
9. Access and correction
You may contact us to request access to personal information we hold about you or to ask for inaccurate information to be corrected. We may need to verify identity before processing a request.
10. International data handling
If information is processed outside Australia for a legitimate operational reason, we will take reasonable steps appropriate to the circumstances to protect it and to meet applicable Australian privacy obligations.
11. Children and age-restricted areas
This website is not directed to children for access to age-restricted gaming services. Casino areas are intended only for legally eligible adults. General hotel enquiries involving families should be submitted by an adult.
12. Policy changes
This policy may be updated when website functionality, legal requirements or information-handling practices change. The latest version will be published on this page with a revised update date.
13. Contact
Privacy questions can be sent to info@merquessianroyalinn.com or by post to . You may also call +61 2 6188 4276 during published guest service hours.